FAQs


Bailey & Bailey is proud to offer quality in-house engraving at affordable wholesale pricing. Our engraving is done with an advanced, computer-driven engraving system with the spirit and passion of our in-house engraver. Our professionally trained engravers are a true artists at heart who offer engraving on many hard-to-engrave products with the utmost precision.


Are your dog tags standard military size? No, we carry several various sizes. Our largest size is the 4010 XL Dog Tag that is 25 mm x 45 mm or approximately 1" x 1.75".
dog tag size comparison


How do I submit files for personalized jewelry? A large digital image works best for all personalized products including prints (finger, hand, foot, paw or nose), photo and handwriting. The bigger the better with good detail and lighting. Tiny or low resolution images of prints, photos or handwriting that are blurry with bad lighting are not recommended and we cannot guarantee satisfaction. We will do our best to assess whether the quality is sufficient prior to engraving. The end result depends on the quality of the digital file. The best results start with a high resolution/quality image. Upload files during the order process or place order, then reply to the order confirmation email and attach files.


Can I return my engraved pendant? Engraved items, custom orders including fingerprint jewelry, and 14K solid gold and platinum cannot be returned or refunded because they cannot be re-stocked. Please note: solid gold & platinum are special order items that take approximately 4-5 weeks and cannot be cancelled or returned.


Are proofs available? If you choose to add an engraving we will follow what you input- line by line, word for word. If you want all capital letters- type in all capital letters in the field (Please note: Script font is hard to read in all capital letters). Please proof-read carefully before submitting your order. Overall, customers are very satisfied with the engravings without a proof. However, we do offer a proof for an additional fee which includes 1 proof via email. If you would like further changes; additional proofing fees will apply. If your product does not include a proof option, simply add the proof product to your cart in addition to the product that is to be engraved.


How long will it take to engrave and ship my order? Depending on the volume of engraving orders, generally 1-2 business days for an item to be completed, an additional 1-3 business days if a proof is required. Photo engraving may take 1-2 business days. Many pieces, however, are engraved on the same day they are ordered. We do same day engraving and shipping on expedited orders. If you need your item to arrive by a certain date, simply let us know. 
  

Why did the engraving form field cut me off before I finished typing my entire engraving order? Due to size and engravable area, each piece is different in the number of characters it can hold. While we encourage families to keep to the character limit for the sake of legibility (the more characters, the smaller the font), sometimes additional characters can be added if the font size is decreased but may be harder to read, this is especially true for jewelry. We are happy to work with you to create the memorial that most reflects your wishes. Please feel free to contact us for suggestions and advice.  
  
 
What font styles are available? We offer two basic font styles, script and block. Please note that block is more legible on very small pieces or with many characters. Also script font is difficult to read in all capital letters. If you would like capital letters, block is the best choice. We suggest capitalizing the first letter of every word and ensure there are no spelling errors. If you have any questions about which font might be best for your order, please don’t hesitate to call.


What can be engraved? In addition to engraving most cremation jewelry items with text, Bailey & Bailey offers some additional personalization not offered anywhere else. Some of these options include the ability to engrave sketches, signatures, handwritten notes, fingerprints, hand prints, foot prints, symbols and even photos on to jewelry, urn or memorial- all dependent on size, material and shape. We also offer a service to add custom engraving to customer supplied jewelry.


Can you engrave a signature? A doodle? A drawing? Yes, we can! For some families, nothing is more personal than something done in their loved one’s own hand. We do have the ability to duplicate and engrave simple drawings and signatures. Please contact us for more information and pricing.


Can you engrave a heart/star/peace sign on my jewelry order? Below you will find some common symbols that can be engraved on to jewelry. Since jewelry is small, the symbols are simple outlines. If you have something in mind that you don’t see here, please contact us for information on customized engraving.






What font styles are available for Urns? We offer several fonts for urns but the default (if no font chosen) is Amcana for brass urns and Garamond for wood. Also script font is difficult to read in all capital letters. If you would like capital letters, block is the best choice. We suggest capitalizing the first letter of every word and ensure there are no spelling errors. If you have any questions about which font might be best for your order, please don’t hesitate to call or choose to add a proof to your order.


What clip art can you engrave on cremation urns? Cremation urns are larger and have space for more detailed type clip art than jewelry. We can engrave more clip art, drawings, handwritten notes, hand prints, foot prints and even photos depending on urn material. Below are just a few examples of clip art that we can do. Contact us if you have something else in mind for your special engraving.


 
 
     





 
 
Above shows just a few samples of engraving on brass urns with text and clip art or your favorite pet photo engraved on to a highly polished granite tile inset on wood urn.